AvalonERP Support Packages
We designed our support tiers to give you the right level of coverage whether you’re getting started or running a mission-critical operation.
Monthly
Yearly (save 15%)
- ✓Email support during business hours
- ✓Next business-day response
- ✓Access to Knowledge Hub
- ✓Quarterly system updates & patch management
- ✓Ticket tracking via client portal
Growth Support
Recommended for 10-50 users
Tools for growing businesses. Optimize processes and productivity across your team.
- ✓Phone + Email support
- ✓8-hour response SLA
- ✓5 included support hours / month
- ✓Knowledge Hub & documentation
- ✓Quarterly system updates
- ✓Monthly health checks
- ✓Priority ticket queue
Enterprise Support
Recommended for 50+ users
Mission-critical coverage for operations that need 24/7 availability and strategic guidance.
- ✓24/7 Phone, Email, and Portal
- ✓2-hour response SLA
- ✓Unlimited support hours
- ✓Knowledge Hub & documentation
- ✓Continuous updates
- ✓Ongoing health checks + monitoring
- ✓Priority ticket queue
- ✓Dedicated Account Manager
- ✓Quarterly Business Reviews (QBRs)
- ✓Strategic roadmap sessions