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AvalonERP Support Packages

We designed our support tiers to give you the right level of coverage whether you’re getting started or running a mission-critical operation.

Monthly Yearly (save 15%)

Foundation Support

Recommended for 1-10 users
$ 250
/ month

For small teams that need reliable baseline support.

  • Email support during business hours
  • Next business-day response
  • Access to Knowledge Hub
  • Quarterly system updates & patch management
  • Ticket tracking via client portal

Growth Support

Recommended for 10-50 users
$ 750
/ month

Tools for growing businesses. Optimize processes and productivity across your team.

  • Phone + Email support
  • 8-hour response SLA
  • 5 included support hours / month
  • Knowledge Hub & documentation
  • Quarterly system updates
  • Monthly health checks
  • Priority ticket queue

Enterprise Support

Recommended for 50+ users
$ 2500
/ month

Mission-critical coverage for operations that need 24/7 availability and strategic guidance.

  • 24/7 Phone, Email, and Portal
  • 2-hour response SLA
  • Unlimited support hours
  • Knowledge Hub & documentation
  • Continuous updates
  • Ongoing health checks + monitoring
  • Priority ticket queue
  • Dedicated Account Manager
  • Quarterly Business Reviews (QBRs)
  • Strategic roadmap sessions