Introduction
In hospitality, guest satisfaction is everything. From booking to check-out, guests expect a smooth, personalized experience. Yet, 40% of hotels report overbookings or errors due to disconnected reservation systems, leading to lost revenue and dissatisfied customers.
The Problem
Hotels often use separate platforms for reservations, housekeeping, billing, and guest services. This lack of integration causes overbookings, inconsistent room rates, and poor communication between departments. Managers struggle to match staff availability with guest demand, leaving gaps in service.
Our Approach / Solution
At Avalon Enterprise Technologies (AET), we implement Odoo’s Hotel workflows to unify bookings, staff schedules, housekeeping, billing, and guest communication. Reservations sync instantly across all channels, room availability updates in real time, and staff assignments align automatically with occupancy. Dashboards give managers visibility into occupancy rates, revenue, and service performance.
Use Case Example
A boutique hotel experienced frequent double-bookings and housekeeping delays. After implementing Odoo with AET, reservations now sync across booking platforms, guests receive instant confirmations, and housekeeping receives automated task assignments when guests check out. Within three months, booking errors dropped to nearly zero, while guest satisfaction scores improved by 22%.
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